Learn Sign Language Limited

User terms of Use

​These Terms apply to any interaction you have with Learn Sign Language Limited (LSL) This may be by accessing and using our information, goods and services (“Services”) via websites, mobile applications or other means.

​Please read these terms carefully as they affect your rights and liabilities under the law.

If you do not agree to these Terms, please do not register, subscribe or use our website or purchase any Services from us.

1.1 The agreement in these terms of use (“Terms”) is between you the user (“You”) and Learn Sign Language Limited (“We”, “Us” or “LSL ”). ​


1.2 These Terms will apply any time you use a website owned or operated by us (“Website”), a mobile application or any other means to access our services (“Services”) and by continuing to use or access the Services you accept these terms (“Terms”) and you agree that the Terms will apply to the agreement between you and us (the “Agreement”). ​


1.3 These Terms may be amended from time to time. Any amendments or new terms will be made available via our Website. You may terminate this Agreement if you do not wish to be bound by any such amendments but by continuing to use our Services you will be deemed to have accepted the new terms.​


1.4 Additional terms may apply to specific Courses, and these additional terms will be set out in the listing for the relevant Course.

​2.1 When using our Services you will be invited to register with us. Registration is not necessary to be able to access the Services. However you will not be able to purchase a course through us if you have not registered and do not have an account with us (“Account”).​


2.2 To register we will require that you provide us with your full name and a valid email address. We may require additional information as well. Please note that any personal information that you provide to us will be subject to our data protection obligations which are set out in our privacy policy (“Privacy Policy”). The Privacy Policy forms part of the Agreement.


2.3 You will also be asked to create a password when registering. We recommend that you keep your password confidential and do not disclose it to any third party. If you do so reveal your password to a third party and they then access the Services or use our Services they will be deemed to be acting as agent for you. We will not be held responsible for any action taken by any third party to whom you have disclosed your password. If you believe a third party has become aware of your password and is using your Account without authorisation from you, please notify us immediately and we will suspend or close the Account at our discretion.​


2.4 You must supply a valid email address when registering so that we can email to you your Course confirmation and any other information about our Services. We will not be held responsible if you fail to provide a valid email address and you do not receive a Course confirmation or other information from us that you might be expecting. If you become aware that you have supplied an invalid email address please contact us immediately to correct the information we hold about you.​


2.5 When you register with us you may be asked if you agree to us sending emails to you. If you do not agree to this we will not be able to send you emails with details of promotional offers on Courses or other Services we can offer you. You may also be asked in the future if you agree to us passing your details to affiliates of ours so that they can email you with details of their services, products or special offers. If you agree to receiving emails, either from us or our affiliates, you will be able to unsubscribe to such emails at any time.​


2.6 We may suspend or close your account at any time if you are in breach of the terms of this Agreement. If we suspend or close your Account you will not be able to purchase further Courses through us or use any of our other Services and may not be able to access the Services.​

​3.1 You will be able to purchase a Course directly using the Services. At the time you place an order you must give authority for payment. We may take payment from you at any time between you placing the order and us making the content available.​


3.2 When you indicate that you wish to purchase a Course you will be asked to make payment in full. A purchase will not be complete and you will not have secured a place on your selected Course until you have made payment and received confirmation email from us.​


3.3 Payment will be made to us via our PayPal account or by credit or debit card.​


3.4 Upon receiving notification that you have paid we will confirm the Course and provide access details by email. ​


3.5 At the point we confirm your purchase a binding agreement will have been formed for the purchase of the Course. Your purchase will always be subject to, and the Course will be provided in accordance with, the terms of the Teacher on the relevant listing. ​


3.6 Your order is an offer to purchase the Course content from us. There will be no contract of any kind between you and us unless and until we actually take payment from you. At any point up until then, we may decline to supply the Course to you without giving any reason. If we take payment and subsequently fail to make available the Course for any reason we will refund you in full.


​3.7 The prices payable for the Courses that you order are clearly set out on the Website or application on which you make your purchase. If, by mistake, we have under-priced a Course, we will not be liable to supply that Course to you at the stated price. ​


3.8 All prices are expressed inclusive of any VAT payable unless otherwise stated.

​4.1 If you wish to cancel a purchase you may do so by notifying us by email within [14] days of the purchase confirmation email.


​4.2 Please see our returns and cancellation policy which explains your right to cancel a contract for the purchase of a Course and how you can exercise that right.

​5.1 The course material will be made available in accordance with the course description and, subject to our right to alter or delete any material, will be accessible for an unlimited amount of time. ​


5.2 We will use reasonable endeavours to resolve any technical issues which prevent or restrict access to material during the course. Access may occasionally be restricted or interrupted to allow for repairs, maintenance or the introduction of new facilities or services. ​


5.3 We accept no responsibility if you lose or delete downloadable material during or after the course although, at our discretion, we may seek to assist recovery.

​6.1 We may suspend your account at any time should you be in breach of these terms. Furthermore if you have not registered with us we may suspend your access to the Services if we believe you to be in breach of this Agreement. ​


6.2 If we suspend your Account or access to the Services for any reason we may refuse to provide you with any Services or the right to purchase further Courses. If you attempt to circumvent this clause by attempting to create a new account we reserve the right to terminate our agreement with you and any existing Account you may have.

​7.1 You agree not to upload any files or post or publish any using our Services that contain viruses, corrupted files, or malicious code or any other similar software or programs that may damage the operation of another’s computer.


7.2 You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, the server on which our Services are stored or any server, computer or database connected to our Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of service attack.


7.3 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your registration and right to use our Services will cease immediately.


​7.4 We will not be liable for any loss or damage caused by viruses, a distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services.

​8.1 We will not be liable to you for any business, financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of any services we provide to you under, or in any other way connected with, this Agreement (whether suffered or incurred as a result of our negligence or otherwise) except in the case of fraud, willful concealment or theft. ​


8.2 Our liability to you for all losses under these terms(subject to any liability in accordance with clause 8.5 below) is limited to the total amount you have paid for Courses you have purchased with us.​


8.3 No claim may be brought against us in relation to a Course more than 12 months following the date on which you purchased the relevant Course.


8.4 Nothing in this agreement limits or excludes our liability for death or personal injury arising as a result of our negligence or for fraud or fraudulent misrepresentation.


​8.5 Although we aim to offer you the best service possible, we make no promise that the Services will meet your requirements. We cannot guarantee that the Services will be fault-free. If a fault occurs with our Services you should report it to info@learnsignlanguage.co.uk and we will attempt to correct the fault as soon as we reasonably can.


​8.6 Your access to our Services may be occasionally restricted or interrupted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can. Access to the Services may be restricted whether or not you have registered with us. Any such restrictions or interruptions shall not constitute a breach by us of these terms.​

9.1 The format and content of our Services and all content comprised in a Course is protected by United Kingdom and international copyright and we reserve all rights in relation to our copyright whether owned or licensed to us and all rights are reserved to any of our registered and unregistered trademarks (whether owned or licensed to us) which appear on our Services or Courses.


9.2 Course material is provided for personal use and may not be copied, sold, shared, resold or licensed to any other party.


​9.3 Our Services, Websites, applications and other materials may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not systematically extract and/or re-utilise parts of the contents of the Services, Websites, applications or other materials without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of our Services, Websites, applications or materials without our express written consent.

​10.1 We make no promise that our Services and the Courses we offer are appropriate or available for use in locations outside the United Kingdom, and accessing our Services from territories where its contents are illegal or unlawful is prohibited. If you choose to access our Services from locations outside the United Kingdom, you do so at your own initiative and are responsible for compliance with local laws. ​


10.2 You shall comply with all foreign and local laws and regulations which apply to your use of our Services in whatever country you are physically located, including without limitation, consumer law, export control laws and regulations.

11.1 These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.


​11.2 If you breach these terms and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach.


​11.3 We will not be responsible for any breach of these Terms and Purchase caused by circumstances beyond our reasonable control.


​11.4 We may make changes to the content and format of the Services, Websites, applications and materials, at any time without notice.

Learn Sign Language Limited

​Returns and Cancellations Policy

​This policy sets out your right to cancel your contract for the purchase of a Course from us, Learn Sign Language Limited.


​Right to Cancel Contract for Online Access, Downloadable Content and Goods Under The Consumer Regulations

​Where services are available via online access you will be entitled to cancel the access within 14 days of your purchase, however if you choose to start the Course within this period then you will lose your right to cancel. ​

On cancellation you will receive a full refund.

​You have a right to cancel your contract for downloadable content within 14 days from your date of purchase. However if you have started the download you will lose your right to cancel.

On cancellation you will receive a full refund.

You do not need to give a reason and you may cancel by using the cancellation form provided.

To exercise the right to cancel, you must inform us, Learn Sign Language Limited, email: info@learnsignlanguage.co.uk of your decision to cancel this contract by a clear statement.

​To meet the cancellation deadline it is sufficient for you to notify us that you are exercising your right to cancel before the cancellation period has expired.

​If you cancel this contract, we will reimburse to you all payments received from you.


​We will make the reimbursement without undue delay.


​We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You can use the following cancellation form:

To: Learn Sign Language Ltd ​


I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/ for the supply of the following service,


Ordered on [ ]/ received on [ ]: ………………………………………………………………………


Name of consumer(s): ……………………………………………………………………………………


Address of consumer(s),: ……………………………………………………………………………….


Policy Updated: 26th May 2018.


Choose the right course for YOU

Sonia Hollis

If you are a beginner 

We recommend starting with the Everyday Essential British Sign Language (L1) which will hold you by the hand and take you through step by step so you can build up your confidence and conversational skills in BSL. 

Once you have these foundations in place then we recommend to add on BSL Storytelling of Real Life Situations (L1).  This will extend your knowledge about more grammatical elements of BSL, using our 4 part picture sequence stories as a prompt.  

Our BUNDLE packages have been proving popular where you can Save £’s CLICK HERE  

If you already know BSL

If you already have a foundation in BSL and can hold a conversation quite easily then we would recommend starting with both the Everyday Essential British Sign Language (L2) and also BSL Storytelling of Real Life Situations (L1 & L2) 

Interested in American Sign Language? 

American Sign Language has it’s own grammatical structure and is different to British Sign Language. We often have students wishing to learn both.  The package for you here would be our Everyday Essential American Sign Language (L1) 

Introduction and How to Complete the Course

Sonia Hollis


My name is Sonia Hollis and I’m a qualified Sign Language interpreter. Learn Sign Language Ltd was set up due to the huge demand for people wanting to learn sign language online. 


Throughout the course there will be multiple choice questions to answer which tests your sign language receptive skills.


The course content is designed to be taken at your own pace, where you have 12 months access in order to complete it. However, as a guide, the content is designed similarly to a class based environment where you are taught 2 hours per week. This allows for pausing of videos and practising in between.


You will need to watch each whole video before you are able to mark it as complete, which then allows you to move onto the next video.  There is a prompt button to guide you through and show when you can click on “complete lesson”.


If you have any questions, you are able to contact Sonia directly on sonia@learnsignlanguage.co.uk

Sonia Hollis

Sonia Hollis

Sonia Hollis is a hearing British Sign Language Interpreter based in Northamptonshire.

She works freelance as an interpreter for various sign language agencies covering various settings such as medical, education, social services and community interpreting.

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